Need to make a change to your existing policy?

This information is provided to assist you in understanding the coverage being offered and does not modify the terms and conditions of any insurance policy, nor imply a claim is covered. Specific coverage terms vary by class of business. See your policy for full details.  

Once a policy is purchased, most changes will need to be made by one of our fast, efficient, and friendly representatives. 

We’re open Mon-Fri 7am-5:30pm PST except holidays. You can reach us at info@theeventhelper.com (average response time is less than 1 hour)

Or call 855-493-8368 and a live person will be happy to help you.

Here is a list of potential changes and what you can expect.

Correct or add a location/certificate holder/additional insured

Your venue returned your certificate and says their information as the additional insured is incorrect.

  • If all you need to include is a Name & Address of your venue, you can do this yourself by clicking on the link in your confirmation email or “manage policy” on the homepage. Then click on the “New Certificate” button.
  • If your location requires lengthy wording, we’re happy to adjust it on your certificate if it fits within your policy's guidelines. Please email that wording to info@theeventhelper.com or fill out the form here  (could there be a nicer looking button instead of the full address to access the "Change Additional Insured" form?)

Change or add a date

You picked the wrong date, or your upcoming event will be postponed.

  • If the first date on your policy hasn’t started yet, you can also fill out the Change Policy Dates form here or email info@theeventhelper.com
  • You can call us at 855-493-8368, but your request must be received in writing via email or the form above.

Cancel your policy

  • If your event hasn’t started yet, you can submit your request here: https://www.theeventhelper.com/company/cancel-policy or email info@theeventhelper.com
  • You can call us at 855-493-8368, but your request must be received in writing via email or the form above.

Increase limits

Your venue returned your certificate stating they require $2mm when you purchased $1mm

  • If the policy hasn’t started yet, you can submit your request here: (Button for "Change Policy Details") or email info@theeventhelper.com.
  • You can call us at 855-493-8368, but your request must be received in writing via email or the form above.
  • We’ll let you know if we can meet their requirements and respond with the additional price. Once we get your permission to recharge that amount to your card, we’ll send you the updated policy and documents.
  • If we can’t meet the venue’s requirement, you can request to cancel the policy, and we’ll provide you with a full refund. Full refund policy here https://www.theeventhelper.com/articles/cancellation-and-refund-policy

Add a coverage term/endorsement

After giving your venue the certificate, they tell you they require a “Waiver of Subrogation” or “Hired and Non-owned Auto”

  • You can submit your request here: (Button for "Change Policy Details") or email info@theeventhelper.com.
  • You can call us at 855-493-8368, but your request must be received in writing via email or the form above.
  • We’ll let you know if we can meet their requirements and respond with the additional price. Once we get your permission to recharge that amount to your card, we’ll send you the updated policy and documents.
  • If we can’t meet the venue’s requirement, you can request to cancel the policy, and we’ll provide you with a full refund. Full refund policy here https://www.theeventhelper.com/articles/cancellation-and-refund-policy

Change/correct the Named Insured

You reviewed your documents and realized the venue needs the Named Insured to be the person who signed the rental agreement.

  • You can submit your request here: (Button for "Change Named Insured") or email info@theeventhelper.com.
  • You can call us at 855-493-8368, but your request must be received in writing via email or the form above.

Change Total Attendance

You got way more RSVPs to your event than you initially expected.

  • You can submit your request here: (Button for "Change Policy Details") or email info@theeventhelper.com.
  • You can call us at 855-493-8368, but your request must be received in writing via email or the form above.
  • We’ll let you know if we can meet their requirements and respond with the additional price. Once we get your permission to recharge that amount to your card, we’ll send you the updated policy and documents.
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