Once a policy is purchased, most changes will need to be made by one of our fast, efficient, and friendly representatives.
We’re open Mon-Fri 7am-5:30pm PST except holidays. You can reach us at info@theeventhelper.com (average response time is less than 1 hour)
Or call 855-493-8368 and a live person will be happy to help you.
Here is a list of potential changes and what you can expect.
Correct or add a location/certificate holder/additional insured
Your venue returned your certificate and says their information as the additional insured is not correct.
- If all you need to include is a Name & Address of your venue, you can do this yourself by clicking on the link in your confirmation email or “manage policy” on the homepage.. Then click on the “New Certificate” button.
- If your location requires lengthy wording, we’re happy to adjust that on your certificate if it fits within the guidelines of your policy. Please email that wording to info@theeventhelper.com. We’d like the opportunity to cut and paste instead of risking a typo!
Change or add a date
You picked the wrong date or your upcoming event is being postponed.
- If the first date on your policy hasn’t started yet, please call 855-493-8368 or email info@theeventhelper.com ASAP with that request. If you call, we’ll review your request and let you know what we can do. But, we’ll still require your request in writing via email.
Cancel your policy
- If your event hasn’t started yet, you can submit your request here https://www.theeventhelper.com/company/cancel-policy
- You’re welcome to call us, but your request will need to be received in writing via email or use of the form above.
Increase limits
Your venue returned your certificate stating they require $2mm when you purchased $1mm
- If the policy hasn’t started yet, please call 855-493-8368 or email info@theeventhelper.com to request this change. We’ll let you know if we can meet their requirements and respond with the additional price. Once we get your permission to recharge that amount to your card, we’ll send you the updated policy and documents.
- If we can’t meet the venue’s requirement, you can request to cancel the policy and we’ll provide you with a full refund. Full refund policy here https://www.theeventhelper.com/articles/cancellation-and-refund-policy
Add a coverage term/endorsement
After giving your venue the certificate, they tell you they require a “Waiver of Subrogation” or “Hired and Non-owned Auto”
- Contact us at 855-493-8368 or email info@theeventhelper.com to request this change. We’ll let you know if we can meet their requirements and respond with the additional price. Once we get your permission to recharge that amount to your card, we’ll send you the updated policy and documents.
- If we can’t meet the venue’s requirement, you can request to cancel the policy and we’ll provide you with a full refund. Full refund policy here https://www.theeventhelper.com/articles/cancellation-and-refund-policy
Change/correct the Named Insured
You reviewed your documents and realized the venue needs the Named Insured to be the person who signed the rental agreement.
- This is usually no problem! Give us a call 855-493-8368 or send us an email to info@theeventhelper.com.
Change Total Attendance
You got way more RSVPs to your event than you initially expected.
- Contact us at 855-493-8368 or email info@theeventhelper.com to request this change. We’ll let you know if there is an additional cost. Once we get your permission to recharge that amount to your card, we’ll send you the updated policy and documents.