Due to the high call volume, we are working as efficiently as we can to respond to all requests. We appreciate your patience during this unprecedented time.
We are here to answer any questions you may have about event insurance. Reach out to us and we'll likely get back to you within an hour, during business hours and if it's after business hours we will get back to you on the next business day.
Please be as descriptive as possible about your problem so that we may be able to best serve you.
I have a general question about the policy or event insurance
I need to cancel my insurance
I would like help regarding a policy I that purchased
I would like to get a quote
I think the website has a bug...
I want to complain to management!
Complaints are sent directly to the Will Maddux CEO and our operations manager Sharla Cartzdafner. Great service is our goal and your feedback is very important to us!
Please do not send service requests here.
For questions or change requests to your current policy, please go here.
The policy number is located on your certificate in the middle of the page under the "POLICY NUMBER" column. Providing this greatly helps our service staff.
NOTE: You can get a quote right now by filling out the form on the homepage. We work hard to make the process as easy as possible. If there is anything we can do to make it better then please let us know! :)
In order to provide you with a quote, we must first get some information about your event:
(e.x. "California") (e.x. Pioneer Park, 423 Nimrod St., Nevada City, CA 95959) (e.x. wedding, birthday party, concert, etc) (incl. city and zip)
Our team of developers will get this message directly. We appreciate you helping us find problems with the site as it makes things better for everyone :)
If your upcoming event has been cancelled, first of all - we are so sorry! We will need your request to cancel your insurance in writing prior to the first date on the policy. You can email info@theeventhelper.com or complete this form.
Once we receive your request, we are required to notify each of your certificate holders that the policy has been cancelled and that coverage no longer exists under the policy.
**IMPORTANT** You will hear back from us within 2 business days. If you do not receive confirmation that your policy has been cancelled or postponed, please call us at 855-493-8368 or email info@theeventhelper.com.
We are required to notify your venue or any other Certificate Holder on your policy. To help us expedite this process, please provide the email or phone number for your venue and any other Certificate Holder.
