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Give us a call
All new claims start with a phone call. Anyone who answers the phone can help you file a claim.
Note:
Our business hours are 8:30am - 5pm PST, Monday - Friday. You can reach us at 855.493.8368 or claims@theeventhelper.com.
Check your email
While you are on the phone, our representative will email you our simple claim form. Our representative will stay on the phone to confirm you have received the email.
Note:
The claim form is just the who, what, when, why and where of the incident. Please be as specific as possible when you fill it out.
Review and file claim
Once you return the claim form, we will review and electronically file the claim with the insurance carrier.
Note:
We will automatically attach your insurance documents to the claim. You do not need to send the insurance documents to us.
Get assigned to an adjuster
Under most circumstances, you will be assigned a Claims Adjuster within five business days.
Note:
The Adjuster will contact you within five days via mail. This letter will include your Adjuster's contact information and how to reach him or her.
Claim resolution
Your Adjuster will work with you and the insurance carrier to make sure the claim is resolved.
Note:
Once you receive your Adjuster's contact information, please contact him or her with any questions or concerns regarding your claim.
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