How to file a claim

1
Let us know!

All new claims start with a phone call or an email. Anyone on our staff can help you file a claim.

Our business hours are 7am - 5pm PST, Monday - Friday. You can reach us at 855.493.8368 or claims@theeventhelper.com.

2
Check your email

Our representative will email you our simple claim form.

The claim form is just the who, what, when, why and where of the incident. Please be as specific as possible when you fill it out. But, please send it in as soon as possible.

3
Review and file claim

Once you return the claim form, we will review and electronically file the claim with the insurance carrier.

We will automatically attach your insurance documents to the claim. You do not need to send the insurance documents to us.

4
Get assigned to an adjuster

Under most circumstances, you will be assigned a Claims Adjuster within five business days.

The Adjuster will contact you within five days via mail or email. This letter will include your Adjuster's contact information and how to reach him or her.

5
Claim resolution

Your Adjuster will work with you and the insurance carrier to make sure the claim is resolved.

Once you receive your Adjuster's contact information, please contact him or her with any questions or concerns regarding your claim.

What is a deductible?
In an insurance policy, the deductible is the amount of expense that must be paid out of pocket before an insurer will pay any claims.
Do all of your policies have the same insurance carrier?
No, we use a couple of different carriers for our event insurance policies. The options you select during the application process will determine your insurance carrier.
Lloyds of London Claims
If your policy is underwritten by Lloyds of London, you can file your claim directly with Beazley. However, following our process will ensure your claim gets to the correct department faster.
Beazley Group
30 Batterson Park Road
Farmington, CT 06032