Cancellation and Refund Policy

This information is provided to assist you in understanding the coverage being offered and does not modify the terms and conditions of any insurance policy, nor imply a claim is covered. Specific coverage terms vary by class of business. See your policy for full details.  

Policy Overview

All liability insurance orders are eligible for a refund as long as the policy start date has not commenced. Event Cancellation insurance cannot be cancelled after purchase.

We guarantee your venue will accept our liability insurance. If your venue rejects our insurance, we require written proof from the venue of the rejection. If we are unable to resolve the rejection with a policy endorsement, venue-specific wording, alternate forms, etc., potentially at additional cost to you, we will refund your policy in full.

All other refunds will be subject to a refund fee. All refund fees are fully disclosed during our insurance purchase process and will equal the Administration Charge on your policy. All taxes, stamping fees, and premium will be refunded in full.

How do I request a refund?

All refund requests need to be in writing and can be sent to If you call in and ask for a refund, you will be directed to email your request to or to the individual representative, as any cancellation request must be received in writing from the Named Insured on the policy.

Once we receive your request, we will notify each of your certificate holders that the policy has been cancelled and that coverage no longer exists under the policy.

When will I get my refund? will typically issue all basic refunds within two business days; however, your credit card company or bank account may take additional time to post the credit to your account. Please allow 3-14 business days for the refund to post to your account. If you are requesting a refund because a venue rejected our insurance coverage, the additional investigation necessary may delay the refund.

Refunds will only be returned to the card used for purchase. If your account or card has been closed, we must still attempt to refund to the original card. A check will be issued if payment was check, cash,  or if the bank rejects the refund attempt.

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